What Is Telehealth?

Telehealth is healthcare delivered remotely using technology. Instead of visiting a clinic, you consult with a doctor via video call, phone, or secure messaging. It's been part of Australian healthcare for years, but has become much more common and accessible.

How Telehealth Works

• You request a consultation online or via an app
• A doctor reviews your information
• You consult via video, phone, or messaging (depending on the service)
• The doctor provides advice, prescriptions, referrals, or certificates as needed
• Follow-up is arranged if required

What Can Telehealth Treat?

Telehealth is well-suited for many common health concerns:

• Cold and flu symptoms
• Skin conditions (with photos)
• Mental health concerns
• Medication refills and reviews
• Medical certificates
• Sexual health consultations
• Chronic disease management
• General health advice

What Telehealth Can't Do

• Physical examinations (listening to chest, checking ears)
• Emergency care
• Procedures or injections
• Some specialist assessments
• Conditions requiring immediate hands-on treatment

Is Telehealth Safe?

Yes. Telehealth services in Australia must comply with the same regulations as in-person healthcare. Doctors are AHPRA-registered and follow the same clinical guidelines. Reputable services use secure, encrypted platforms to protect your information.

Telehealth and Medicare

Some telehealth consultations are covered by Medicare, particularly video consultations with your regular GP. Private telehealth services may charge a fee but often offer more immediate access and convenience.

Choosing a Telehealth Service

• Check doctors are AHPRA-registered
• Look for clear pricing
• Read reviews from other patients
• Ensure they'll refer you in-person if needed
• Check their privacy and security policies