InstantMed
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Last updated: February 2026
InstantMed ("we", "our", or "us") is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and protect your personal and health information.
We collect the following types of information:
We use your information to:
We use artificial intelligence to assist with certain tasks:
Important: AI does not make any clinical decisions. All medical decisions are made by registered Australian doctors. AI-generated content is always reviewed and approved by a clinician before being finalized.
Your health information may be processed by AI systems operated by third-party providers (such as OpenAI). This processing may occur in the United States under appropriate data protection agreements. We only send the minimum information necessary, and data is not used to train AI models.
We share limited information with trusted service providers to deliver our services:
These providers are contractually bound to protect your information and only use it to provide services to us. We conduct due diligence on all providers to ensure they meet our security and privacy standards.
Your health information is treated with the highest level of confidentiality. We only collect health information that is necessary to provide you with medical services. This information is stored securely and is only accessible to authorised medical practitioners involved in your care. We comply with all applicable health records legislation.
We implement industry-standard security measures to protect your information, including encryption in transit and at rest, secure cloud infrastructure hosted in Australia, regular security audits, and strict access controls. However, no method of transmission over the internet is 100% secure.
You have the right to:
We use cookies and similar tracking technologies to improve your experience and analyse how our platform is used. This helps us understand usage patterns and improve our services.
Types of cookies we use:
Third-party services we use:
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Health records are retained in accordance with Australian health records legislation (typically 7 years from the date of last service, or until you turn 25 if you were a child when treated). You may request deletion of your account data, subject to our legal retention requirements.
Our services are intended for users aged 18 and over. We do not knowingly collect personal information from children under 18 without parental or guardian consent. If a parent or guardian provides consent for a minor to use our services, the parent or guardian is responsible for supervising the minor's use and ensuring the accuracy of information provided. If you believe we have collected information from a child without appropriate consent, please contact us immediately.
In the event of a data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme. We will provide you with information about the breach, the types of information involved, and recommendations for steps you can take to protect yourself.
If you have questions about this privacy policy or wish to make a complaint, please contact us at privacy@instantmed.com.au or call 1300 123 456.