Telehealth vs In-Person: When to Use Each

Both telehealth and in-person care have their place. Understanding when each is appropriate helps you get the right care at the right time.

When Telehealth Works Well

• Cold, flu, and minor infections
• Skin issues that can be shown via photo/video
• Mental health check-ins and counselling
• Medication refills for stable conditions
• Medical certificates for common illnesses
• Sexual health advice and treatment
• Follow-up consultations
• Health questions and advice

When to See a Doctor In Person

• Chest pain, difficulty breathing, or other emergencies (call 000)
• Conditions requiring physical examination
• Lumps, moles, or skin changes needing hands-on assessment
• Ear or throat infections in children
• Injuries requiring examination
• When your doctor recommends it
• Complex or worsening symptoms

The Advantages of Telehealth

• No travel or waiting rooms
• Often faster access than GP appointments
• Convenient when you're unwell
• Good for people in rural/remote areas
• Flexible timing options
• Reduced exposure to other sick patients

The Advantages of In-Person Care

• Physical examination possible
• Procedures and tests can be done
• Better for complex conditions
• Continuity with your regular GP
• Some people prefer face-to-face interaction

Using Both Together

Many people use telehealth for convenience and minor issues, while maintaining a relationship with their regular GP for ongoing care and conditions needing examination. This combination gives you the best of both approaches.